Customer Account Coordinator
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What you'll do
- Data entry for transaction creation (receiving/shipping).
- Create and modify customer account data.
- Maintain a positive relationship with customers.
- Update customer profiles and track accounts.
- Run reports as required.
- Communicate customer requests to operations.
- Follow up with customers on a regular basis.
- Follow-up with the operations department to ensure that all relevant documents are accurate (products received and products shipped)
- Validate that all transactions are correct and complete.
- Verify that transactions and services are correctly entered into the system and invoiced.
What they're looking for
- Knowledge and mastery of WMS systems (AS400 an asset).
- Good communication and explanation skills.
- CTPAT sensitive position - subject to a criminal record search.
- Bilingual (oral and written).
- Excellent customer service skills.
Nice to have
- AS400 an asset
- Experience in a distribution center environment (asset).
- Experience in a similar position.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
XTL Transport Inc., a well-established company in the Transportation, Logistics and Warehousing-Distribution field, is looking for a Customer Account Coordinator to join our team. The ideal candidate is a safety, quality and team player. If you are looking for a stable job with a vital company, if you meet the employment criteria, XTL Transport Inc. is the place for you!
Responsibilities:
1. Main tasks
- Data entry for transaction creation (receiving/shipping).
- Create and modify customer account data.
- Maintain a positive relationship with customers.
- Update customer profiles and track accounts.
- Run reports as required.
- Communicate customer requests to operations.
- Follow up with customers on a regular basis.
- Follow-up with the operations department to ensure that all relevant documents are accurate (products received and products shipped)
- Validate that all transactions are correct and complete.
- Verify that transactions and services are correctly entered into the system and invoiced.
- Knowledge and mastery of WMS systems (AS400 an asset).
- Good communication and explanation skills.
- CTPAT sensitive position - subject to a criminal record search.
- Experience in a distribution center environment (asset).
- Experience in a similar position.
- Bilingual (oral and written).
- Excellent customer service skills.
- Sense of initiative and autonomy.
- Ability to communicate with various stakeholders.
- Ability to determine the management of priorities.
- Ability to work under pressure and handle several files simultaneously.
- Ability to be flexible to adapt to changing work priorities.
- Be sensitive to the importance of Occupational Health and Safety.
- Have a positive and determined attitude.
- Team oriented
You’ll find your place at XTL!
To learn more about our job opportunities, visit our website: www.xtl.com/en
XTL is an equal opportunity employer and embraces workplace diversity. All applications are considered equally regardless of whether they are submitted by a woman, a man, a member of a visible minority, an Indigenous person, or a person with a disability. Masculine terms are used solely for simplification.
We encourage all interested individuals to apply, but only those selected for an interview will be contacted.
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