Customer Acquisition Specialist - Bilingual Spanish/English
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About this role
SportStars is a fast-growing, multi-sport organization committed to delivering high-quality youth programming across our communities. We combine structured coaching, operational excellence, and a strong customer-first approach to create outstanding experiences for families.
As we continue to grow, we’re looking for a driven, sales-oriented Customer Service Representative who thrives in a fast-paced environment and is motivated by results.
Drive Enrollment Growth
- Conduct high-volume inbound and outbound calls, emails, and follow-ups
- Convert inquiries into registrations for camps, leagues, and programs
Lead Generation & Pipeline Management
- Proactively generate new leads through outreach and follow-ups
- Build, manage, and maintain a healthy sales pipeline
- Track all interactions accurately using CRM systems
Customer Relationship Building
- Build strong rapport with parents and guardians
- Understand customer needs and recommend best-fit programs
- Deliver a high-energy, positive, and professional experience
Sales Execution
- Confidently present program offerings and value propositions
- Overcome objections and close enrollments
- Consistently meet or exceed individual sales targets
Bilingual Customer Support
- Communicate fluently in both English and Spanish
- Ensure all families feel supported, informed, and confident
Cross-Team Collaboration
- Work closely with operations and program teams
- Share customer insights and feedback to improve offerings
Requirements
Competitive Drive to Win
- You are goal-oriented and motivated by performance metrics
Proven Sales Experience
- Background in inside sales, lead generation, or customer acquisition
- Demonstrated ability to close deals and hit targets
Pipeline & CRM Discipline
- Experience managing leads and tracking activity in CRM systems
- Organized and consistent in follow-ups
Strong Communication Skills
- Confident, clear, and engaging communicator
- Excellent interpersonal skills with both adults and youth
Bilingual (English & Spanish)
- Required to effectively support our diverse community
Self-Starter Mentality
- Able to work independently while contributing to a team environment
- Takes initiative without needing constant direction
- Complete both of our short assessments (about 5 minutes each) before or right after applying. Applications with both completed are reviewed first:
Benefits
Compensation: Competitive based on experience plus commission structure
Company
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