DHL·6 days ago
6 days ago
Customer Care Advisor
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What you'll do
- Handle shipment tracking and order booking/processing
- Manage customer complaint resolution and service recovery
- Perform root cause analysis and case management
- Utilize CRM and ticketing systems
- Engage in conflict resolution and negotiation
What they're looking for
- shipment tracking
- customer complaint resolution
- english proficiency
- service recovery
- root cause analysis
- crm systems
- order booking
- ticketing systems
- conflict resolution
- negotiation
- problem solving
- planning
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
COME JOIN THE WORLD’S MOST INTERNATIONAL COMPANY. A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Lebanon ...
Skills
- shipment tracking
- customer complaint resolution
- english proficiency
- service recovery
- root cause analysis
- crm systems
- order booking
- ticketing systems
- conflict resolution
- negotiation
- problem solving
- planning
- decision making
- teamwork
- telephone skills
- case management
- quality assurance
- order processing
Company
DHL
Beirut, Lebanon
Company facts come from this company's own listings. We only show what the postings themselves carry.