Customer Care Executive

What You'll Do

• Speak with customers over calls and help them with skincare and AMINU products.
• Handle customer queries through WhatsApp/chat, email, and calls.
• Understand customer concerns and recommend appropriate solutions.
• Provide accurate information about AMINU products, ingredients, and usage.
• Manage and resolve customer complaints and escalations.
• Take ownership of customer issues and provide end-to-end solutions.
• Coordinate with internal teams when required to resolve customer concerns.
• Identify recurring customer feedback and share insights with the team.

What We're Looking For

• Excellent English communication skills, both written and verbal.
• Good understanding of skincare and genuine interest in learning more.
• Empathetic, patient, and comfortable speaking with different kinds of customers.
• Strong problem-solving and ownership mindset.
• Ability to learn quickly and grow with a fast-moving team.
• Comfortable working in a customer-facing role.