Customer Care Manager

We are currently hiring a Customer Care Manager to oversee customer care excellence across the Pune region. Lead end-to-end order fulfilment and drive process improvement initiatives. Ideal for experienced professionals in order-to-cash or commercial operations with strong operational leadership and cross-functional collaboration skills.

Skills

• order management
• erp systems
• order-to-cash
• process optimization
• customer service
• supply chain coordination
• kpi monitoring
• performance metrics
• stakeholder management
• cross-functional collaboration
• continuous improvement
• digital transformation
• automation tools
• e-commerce tools
• credit management
• service performance monitoring
• analytical skills
• performance reporting
• operational leadership
• english fluency
• international team collaboration
• southeast asian language proficiency
• korean proficiency
• japanese proficiency