Customer Care Manager
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What you'll do
- Take ownership of the front-of-house Aftersales operation, leading the Service Advisor team and driving an exceptional customer experience.
- Leading and developing a team of 4 Service Advisors
- Acting as the main point of contact for customer care and escalations
- Handling and resolving customer complaints professionally
- Driving NPS scores and customer satisfaction KPIs
- Reporting performance and insights to senior management
- Overseeing daily operations to ensure a smooth and efficient service department
- Supporting wider Aftersales objectives and continuous improvement
What they're looking for
- Ability to work independently in a busy, pressured environment is essential.
- Technical skills and experience are essential.
- Well-presented and hold excellent interpersonal organisational skills.
Nice to have
- Keyloop/Drive experience an advantage.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Customer Care Manager - Main Dealer Aftersales Department
Competitive on experience
Maidstone
Permanent, Full Time
Monday to Friday (08:00 – 18:00) 1 in 2 Saturdays (1 in 3 negotiable) 08:00 – 13:00 - Saturdays paid as O/T
Our client, based in the Maidstone area has a new opportunity for an experienced Customer Care Manager. If you hold over 1 years’ worth of experience and you’re looking for a new challenge – this could be your next role in the Motor Trade! Apply with us today.
Duties and Responsibilities include:
- As Customer Care Manager, you’ll take ownership of the front-of-house Aftersales operation, leading the Service Advisor team and driving an exceptional customer experience.
- Leading and developing a team of 4 Service Advisors
- Acting as the main point of contact for customer care and escalations
- Handling and resolving customer complaints professionally
- Driving NPS scores and customer satisfaction KPIs
- Reporting performance and insights to senior management
- Overseeing daily operations to ensure a smooth and efficient service department
- Supporting wider Aftersales objectives and continuous improvement
Your background & skill:
- Keyloop/Drive experience an advantage.
- Ability to work independently in a busy, pressured environment is essential.
- Technical skills and experience are essential.
- Well-presented and hold excellent interpersonal organisational skills.
For further details on this Supervisor/Reception Team Leader role and other jobs in the motor trade please contact Stacey Hunt at ACS Automotive Recruitment Consultancy.
Company
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