Customer Care Sales Advisor (Inbound)
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About this role
U-Drive is a family-owned vehicle rental business with a 43-year legacy in the automotive sector. Operating a fleet of more than 4,000 vehicles, the company supports customers across daily rental, contract hire, and leasing services, with a strong focus on reliable service and practical mobility solutions.
As a Customer Care Sales Advisor (Inbound), you will play an important part in helping customers find the right vehicle solution while supporting commercial growth through a high-quality reservation experience. This role sits at the point where customer service and sales come together, requiring a professional approach to customer conversations, careful attention to detail, and close collaboration with internal teams to ensure enquiries are handled smoothly from first contact through to booking.
Responsibilities
- Respond to inbound customer enquiries professionally and efficiently across phone and reservation channels.
- Produce accurate quotes, check availability, and convert enquiries into confirmed reservations.
- Use internal systems to create, process, and manage vehicle bookings and payments.
- Advise customers on suitable vehicles and promote relevant add-on products to increase revenue.
- Route queries to the correct department quickly while identifying sales leads and additional business opportunities.
Requirements
- At least 1 year of experience handling inbound enquiries and converting leads into bookings.
- Proficiency with Microsoft Office.
- Eligibility to work in the UK.
- Experience communicating with customers by phone in a confident and professional manner is a plus.
- Experience working with reservation teams would be advantageous.
Benefits
About Us
U-Drive, a well-established family-owned vehicle rental company with a 43-year legacy, operates over 4,000 vehicles across a daily rental, contract hire and leasing fleet in the UK. Our commitment to excellent service extends to both business customers, and private hirers.
- 30 days annual leave (inclusive of bank holidays), increasing with length of service
- Employee discount on U-Drive rental, including discounts for friends and family
- Company-sponsored training and development opportunities
- Access to the Employee Discount Program, offering savings on over 3,000 retailers
- Employee Assistance Program in partnership with Health Assured
- On-site parking where available
Company
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