Customer Care Specialist

Employment Status:

Regular

Time Type:

Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

Principal Duties and Responsibilities

• Understanding the Business

• Supports the Sales process by providing preliminary information to prospective contacts/leads and current customers
• Promotes CSA services by contacting current clients whom are using our competitors and other various testing and certification agencies
• Provides information and input into the Commercial Unit to assist with the establishment of new opportunities and areas of focus for CSA Group TIC services

• Working Well with Others

• Works closely with Sales team to supports and promotes continued growth of new business.
• Works closely with customers to provide customer care on inquires, quote and services with an assigned area.
• Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts

• Delivering Results

• Contacts current customers and promotes CSA testing services including, but not limited to, certification and SI/FE, and engages in facilitating the appropriate internal contact when other services are needed
• Prepares quotes for clients, using applicable questionnaires & worksheets 
• Sends proposals to clients & conducts follow-up calls to provide further information, answers questions and documents these activities for further follow-up, including Notices and FIR Findings where applicable
• Maintains input of new/existing client information into Centra
• Assists and supports SAMs in their annual goals to increase bookings
• Regularly follows up on open quotations and sales opportunities
• Researches customer accounts, identifies opportunities for growth & generating leads and demand

• Concern for Safety

• Understands why HSE is important to self and the organization
• Knows the potential hazards and necessary safeguards in own work area(s)
• Immediately reports hazards, near misses, incidents, observed unsafe acts and conditions
• Demonstrates safe behavior and adherence to procedures
• Completes all assigned training events

Preferred Education & Experience

• Post-secondary education required
• 2-4 years of Sales or Marketing experience
• Understanding of Salesforce and Workday a plus
• Knowledge of the safety certification industry
• Computer proficiency in Word, Excel, PowerPoint, (Microsoft Outlook or an equivalent CRM application) and database applications
• Excellent verbal and written English communication skills
• Excellent phone and customer service skills
• Detail oriented and able to handle multiple tasks
• Able to maintain positive contacts within all levels of the organization to exchange explain and interpret information or ideas and follow-up on client requests

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion.  We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued.  Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process.