Customer Care Specialist- Seasonal (on site)

Seeking a Customer Care Specialist to resolve complex escalated customer requests and support service processes. Handle escalated concerns, collaborate with internal teams, and ensure timely, accurate resolutions. Ideal for candidates with call center or customer service experience and strong problem-solving skills.

Skills

• customer service
• escalated issue resolution
• call center operations
• salesforce
• root cause analysis
• knowledge management tool
• billing systems
• service scheduling
• data entry
• process improvement
• problem solving
• interpersonal skills
• rise
• republic maps
• infopro
• upselling
• business development
• collaboration