Moneybox·Fintech·3 months ago
3 months ago
Customer Care Team Lead (FTC - Mat Cover)
Sign up free to see how well your resume matches this role.
About this role
About Moneybox
At Moneybox, our mission is to give everyone the means to get more out of life. We're guided by our belief that wealth isn't about the money, it's about the means to more - more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they’re saving and investing, buying their first home, or planning for retirement.
About the Role
As our Customer Care Team Lead (Maternity Cover, 12 months), you will step in to lead and optimise our dedicated Customer Care function within Customer Operations. This critical team champions our most sensitive customer journeys: complaint handling, Vulnerable Customer (VC) operations, and bereavements.
Your mission will be to maintain operational excellence, protect our high-performing culture, and ensure our customers receive an empathetic, fair, and seamless experience during a crucial period.
Fintech
Company
MoneyboxFintech
London Office, United Kingdom
Company facts come from this company's own listings. We only show what the postings themselves carry.