Customer Contract Specialist
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About this role
We believe power is a promise - a shared commitment to be there for others when it matters most.
For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
Ready to Power a Smarter World with us?
The Customer Contract Specialist serves as a key liaison for the business group. This role serves as the Subject Matter Expert (SME) on business group contracts and is responsible for reviewing customer agreements and partnering with sales leadership to highlight key opportunities and challenges.
Minimum Qualifications:
Bachelor Degree or equivalent experience
3 years’ experience in order management, contract review, or administrative work
Preferred Qualifications:
Prior SAP or other ERP system experience and Salesforce
Prior experience partnering with cross functional leadership to discuss sales liaison challenges and contract obligations
Prior experience supporting project base customers
Prior participation in process mapping and continuous improvement activities
Essential Duties:
60%
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Serves as the contract SME for the business group and streamlines, corrects process to support proper execution of contract.
Reviews of each customer agreement and highlight areas that will prove challenging for the organization to meet requirements;
Develops and implements customer success metrics aligning scorecards to match customer expectations;
Attends periodic meetings, providing guidance and documentation on customer obligations;
Review customer purchase orders confirming and noting inconsistencies between agreements;
Working with finance on review recognition and projects forecast;
Identifies problem areas to kick off improvement initiatives as needed and participates in the improvement efforts.
20%
Implements and maintains a well-organized system for all customer agreements for the business group.
Ensures system allows numerous internal users to easily access including sales, account coordinators, credit, finance, order management, distributor support, distribution/return centers, EDI, and IT.
Provides direction to internal users on how to retrieve documents or pertinent information as needed.
20%
Documents service level agreements for subsidiary businesses, as well as a cross functional communication matrix to ensure our subsidiaries are properly supported for activities (Order Management, Distributor Support, Demand Planning, Operations, Distribution, Credit, etc.).
Works directly with sales leadership and legal to update contract details periodically
Knowledge, Skills, & Abilities:
Strong attention to detail with capability and confidence to raise concerns
Proficient communication skills with employees at all levels of the organization
Great Reasons to work for Generac:
Competitive Benefits: Health, Dental, Vision, 401k and many more
We offer product loan (for up to 4 days) and discount programs
Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits, many employees volunteer their time with the customer support team or on the production line, while others go right into storm-affected areas to repair generators
Make a positive impact. Generac has always been community-minded and dedicated to giving back. The company proudly offers a Volunteer Time Off program, inviting team members to participate in charitable volunteer opportunities on company time.
We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.
We’re an inclusive company that celebrates differences and keeps equity and respect at the forefront.
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
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