Customer Enablement Manager (f/m/x)

ZEISS Microoptics is a unit within the strategic business area Photonics & Optics and specializes in the development, optimization, mastering, replication, and integration of optical applications based on micro-optical and holographic optical elements. We develop and manufacture holographic and micro-optical solutions for established industries as well as for complex research and space projects, while simultaneously driving scale-up in the automotive and aerospace sectors. Shape the next generation of holographic display solutions – from optical system concepts to fully functional customer prototypes.

Your role

• Support the execution of market and account strategies defined by the responsible BDM by coor-dinating internal deal and account workstreams, track action items, timelines, and follow-ups to en-sure continuity and transparency, escalate operational risks, delays, or coordination conflicts to the responsible BDM as needed

• Act as the primary operational and coordination interface for assigned customers and partners, en-suring alignment and smooth collaboration between customers, partners, sales, business develop-ment, and internal support functions

• Provide comprehensive sales support and back-office services, including opportunity coordination, documentation, and internal approval processes

• Maintain accurate and up-to-date customer, partner, and opportunity data in CRM and other rele-vant systems, ensuring structured documentation and traceability of customer and partner interactions across internal interfaces

• Prepare, consolidate, and maintain reports, presentations, and account-related documentation for internal and external stakeholders, including support for the preparation and coordination of custom-er and partner meetings (agenda alignment, follow-up tracking, and action documentation)

• Contribute to the continuous improvement of operational workflows and quality-relevant process-es in the customer and partner interface (e.g., coordination routines, documentation standards, and system usage)

Your profile

• Degree in business administration, engineering, or a comparable qualification

• Experience in account coordination, sales support, partner management, or a similar role in a B2B environment, ideally in the industrial sector

• Solid understanding of sales processes, joint go-to-market models, and customer-facing operations, Experience with CRM systems and collaboration tools is an advantage

• Proven ability to manage multiple parallel workstreams, priorities, and stakeholders in a dynamic customer-facing environment as well as the ability to identify coordination risks early and escalate issues appropriately within cross-functional structures

• Ability to work independently within defined operational responsibilities while aligning closely with commercial lead roles

• Strong organizational and coordination skills with a structured and reliable working style and

• Ability to work effectively in matrix organizations with shared responsibilities and multiple stakeholders

• Confident communication skills in German and English  and the ability to interact professionally with customers, partners, and internal teams

• Technical affinity and willingness to engage with technical topics; experience in technical sales support is an advantage

Your ZEISS Recruiting Team:

Stefanie Kretschmann