Sonova·9 days ago
9 days ago
Customer Escalations Specialist | Remote | 9:30 AM - 6:00 PM CST
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What you'll do
- Manage and resolve complex customer order issues, ensuring timely and satisfactory resolutions
- Investigate escalated cases
- Coordinate with internal teams
- Communicate clearly with customers
What they're looking for
- Significant experience in customer support or escalation management
- Ability to excel in high-pressure, detail-oriented environments
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We are recruiting a Customer Escalations Specialist to manage and resolve complex customer order issues, ensuring timely and satisfactory resolutions. You will investigate escalated cases, coordinate with internal teams, and communicate clearly with customers. Ideal candidates bring significant experience in customer support or escalation management and excel in high-pressure, detail-oriented environments.
Skills
- sap
- escalation management
- customer support
- crm systems
- order tracking
- problem solving
- case management
- order cancellation
- order change management
- production knowledge
- distribution knowledge
- transportation knowledge
- microsoft office
- bi systems
- salesforce
- kpi tracking
- customer communication
- documentation
- dynamic resource allocation
- cross-functional collaboration
Company
Sonova
city, United States of America
Company facts come from this company's own listings. We only show what the postings themselves carry.