Allianz·3 days ago
3 days ago
Customer Experience Coordinator - Travel
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What you'll do
- Be the first point of contact for customers seeking support during travel disruptions or insurance queries
- Handle customer enquiries and manage cases in a fast-paced environment
What they're looking for
- customer service experience
- strong communication skills
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We are expanding our team: As a Customer Experience Coordinator - Travel, you will be the first point of contact for customers seeking support during travel disruptions or insurance queries. Handle customer enquiries and manage cases in a fast-paced environment. Ideal for those with customer service experience and strong communication skills.
Skills
- customer service
- fca compliance
- travel insurance knowledge
- call handling
- case management
- complaint resolution
- sales approach
- product knowledge sharing
- administrative tasks
- health & safety compliance
- coaching and feedback
- workload prioritization
- pc applications
- digital workflows
- ai-assisted tools
- geographical knowledge
- product knowledge
- team collaboration
Company
Allianz
Home, United Kingdom
Company facts come from this company's own listings. We only show what the postings themselves carry.