EBay·5 days ago
5 days ago
Customer Experience & Improvement Lead
Sign up free to see how well your resume matches this role.
What you'll do
- Drive systemic enhancements in customer journeys across eBay
- Identify and address root causes of customer issues
- Collaborate with cross-functional teams
- Deliver measurable improvements
What they're looking for
- Experienced professionals in customer experience or digital product roles
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We are recruiting a Customer Experience & Improvement Lead to drive systemic enhancements in customer journeys across eBay. You will identify and address root causes of customer issues, collaborate with cross-functional teams, and deliver measurable improvements. Ideal for experienced professionals in customer experience or digital product roles.
Skills
- customer journey mapping
- root cause analysis
- cross-functional leadership
- customer insight analysis
- operational data analysis
- stakeholder management
- product development collaboration
- process improvement
- digital customer experience
- customer success management
- change management
- voice of the customer
- customer experience improvement
- problem definition
- implementation measurement
- ai and automation
- self-service technology
- business development
- consulting
Company
EBay
Oslo, Norway
Company facts come from this company's own listings. We only show what the postings themselves carry.