Customer Experience Manager
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What you'll do
- Building stronger existing customer relationships
- Improving the customer experience
- Coordinating customer projects
- Working with internal teams to drive customer satisfaction, retention and business growth
- Line management of 1 direct report
What they're looking for
- Proven experience managing customer relationships within a B2B environment
- A background in Customer Experience, Customer Success, Account Management, Customer Service or Relationship Management
- Experience using CRM systems to manage customer activity and drive improvements
- Strong communication and stakeholder management skills
- The ability to identify and resolve customer issues effectively
- Experience coordinating projects, schedules or service delivery activities
- Strong organisational and prioritisation skills
- Commercial awareness with the ability to identify opportunities for customer growth and retention
- Previous leadership or people management experience would be advantageous.
Nice to have
- Manufacturing, engineering, technical services or service-led industries
- Customer journey improvement or customer experience initiatives
- CRM implementation or process improvement project
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Your new company
An exciting opportunity for an experienced Customer Experience Manager, Customer Success Manager or Account Manager to join a growing business and take ownership of key customer relationships. This role reports directly to the Customer Experience Director and includes line management of 1 direct report.
Your new role
You'll be responsible for building stronger existing customer relationships, improving the customer experience, coordinating customer projects and working with internal teams to drive customer satisfaction, retention and business growth.
What you'll need to succeed
You will have:
Proven experience managing customer relationships within a B2B environment
A background in Customer Experience, Customer Success, Account Management, Customer Service or Relationship Management
Experience using CRM systems to manage customer activity and drive improvements
Strong communication and stakeholder management skills
The ability to identify and resolve customer issues effectively
Experience coordinating projects, schedules or service delivery activities
Strong organisational and prioritisation skills
Commercial awareness with the ability to identify opportunities for customer growth and retention
Previous leadership or people management experience would be advantageous.
Desirable Experience:
Manufacturing, engineering, technical services or service-led industries
Customer journey improvement or customer experience initiatives
CRM implementation or process improvement project
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Company
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