Customer Experience Officer - Brisbane Airport
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What you'll do
- Provide a warm, professional welcome to passengers and visitors throughout the terminal
- Offer clear directions and guidance to passengers to help them navigate the terminal efficiently
- Maintain a high standard of customer service
- Enhance the passenger experience during peak periods by proactively guiding passengers and providing clear, helpful information to support smooth terminal flow.
What they're looking for
- Full Australian working rights
- Ability to undergo and pass a national security police check
- Ability to undergo and pass a medical assessment (including drug and alcohol testing)
- Strong customer service skills with excellent verbal and written communication
- Ability to stand for extended periods, up to 12 hours
- 24/7 availability required for a Part Time rotating roster (AM and PM)
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About the Company
As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au.
About the role
MSS Security is seeking Permanent Part Time Customer Experience Officers to join our team at Brisbane Airport. In this role, you will assist passengers by providing directions and information while delivering a high standard of customer service in a busy airport environment.
Duties include but are not limited to:
Provide a warm, professional welcome to passengers and visitors throughout the terminal
Offer clear directions and guidance to passengers to help them navigate the terminal efficiently
Maintain a high standard of customer service
Enhance the passenger experience during peak periods by proactively guiding passengers and providing clear, helpful information to support smooth terminal flow.
Requirements:
Full Australian working rights
Ability to undergo and pass a national security police check
Ability to undergo and pass a medical assessment (including drug and alcohol testing)
Strong customer service skills with excellent verbal and written communication
Ability to stand for extended periods, up to 12 hours
24/7 availability required for a Part Time rotating roster (AM and PM)
Master licence – 41299
How to apply
MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.
We are proud to:
be certified by the Workplace Gender Equality Agency,
be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.
Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV.
Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.