Customer Implementation Specialist (OR Nurse)

About Incision
Operating rooms are under pressure. Staffing shortages, increasing procedural complexity, and growing demand for care make it harder than ever for hospitals to keep perioperative teams prepared and supported.

At Incision, we help hospitals improve how perioperative teams access knowledge, learn, and perform. Incision Assist helps surgical teams work with greater confidence and consistency by providing instant access to the information they need before and during procedures. Through MySPD and Academy, we support sterile processing and perioperative professionals with practical, accredited education that strengthens knowledge and performance across the surgical pathway.

Today, hospitals in more than 20 countries use Incision to onboard staff faster, preserve critical knowledge, strengthen team collaboration, and improve operational performance.

Working at Incision

• Impact & Quality: We strive for innovation and excellence in everything we do.

• Learning & Growing: We share knowledge, learn from one another, and continuously develop ourselves.

• Collaboration: We work together, support each other, and celebrate our successes as one team.

Your role

• As Customer Implementation Specialist, you will Implement Incision's solutions in hospitals by training users, supporting customers, and ensuring successful adoption of the Incision Assist app.

• Your most important objective will be: Implement and guide the rollout of Incision's solutions in operating rooms.
  - Collaborate with customers to understand their needs and translate them into practical applications in our products, particularly the Incision Assist app.
  - Provide training and support to surgical assistants, surgeons, and other medical staff in using our technology.
  - Create medical content and review protocols for the app, ensuring they meet customer requirements.
  - Continuously work on improving customer satisfaction and implementation processes.
  - Travel to various locations worldwide for installations, training, and support.
  - Collaborate with other departments within Incision to further develop the app and our products.

Success in this role means deliver successful implementations, achieve high customer satisfaction, continuously improve the product through customer feedback, and demonstrate leadership potential.

What you'll bring

• +2 years of experience as a surgical assistant/scrubnurse/OR nurse.

• Fluent in English, both spoken and written.

• Tech-savvy and comfortable with computers and software.

• Experience with digital programs and a strong understanding of medical technology.

• Strong customer-oriented mindset, teamwork skills, and problem-solving abilities.

• You enjoy understanding customer needs and can translate them into practical applications in our products.

• Ability to work independently and manage processes efficiently.

• Willing to travel internationally for work.

• leadership mindset: you are able to lead a small team in the future

• Experience within healthcare technology or healthcare services is strongly preferred.

What we offer

• The opportunity to make a meaningful impact on the future of healthcare.

• Competitive compensation, including an attractive bonus scheme.

• Professional development opportunities, with room for continuous learning, training, and career growth.

• A role within a fast-growing international healthtech scale-up.

• Collaboration with an ambitious international team working at the intersection of healthcare, technology, and education.

• Regular team activities, knowledge-sharing sessions, and social events.

• A modern workplace, including a laptop and home office equipment.

• A diverse and inclusive workplace where everyone is valued and empowered to thrive.