Customer Integration Engineer - Roche Cloud Platform AWS
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What you'll do
- Be very familiar with the business units allocated to you to support (e.g. gRED & pRED Computational Science CoE, Pharma Commercial, etc) acting as first contact point and translating their pain points into actionable features or fixes for the platform.
- Know very well the capabilities of the platform and help with the implementation, migration or troubleshooting of complex use cases.
- Be able to provide support continuity by taking over major incidents from the colleagues in other time zones.
- Manages integration for specific, defined Business Units (BUs). Acts as the primary "how-to" expert for platform features.
- Accountable for BU satisfaction and supports the RCP Managed Service Provider with incident resolution. Solves complex technical hurdles using existing platform tools.
- Interfaces with BU engineers and Product Owners. Focuses on translating technical "pain points" into fixes.
What they're looking for
- Proven experience in solving technical business problems and contributing to projects requiring deep DevOps and Cloud knowledge.
- Demonstrated ability to continuously research, learn, innovate, and share knowledge.
- Proven ability to collaborate effectively with diverse, cross-functional, and geo-distributed teams.
- Expertise in building and managing platforms or multi-tenant applications in AWS (account provisioning, landing zone deployment, customizations, exposure of functionality, etc).
- Strong foundation in IaC development, testing and deployment using Terraform or CDK.
- Experience applying DevOps principles and Platform engineering practices to build efficient and highly scalable solutions.
- Familiarity with Gitlab/Github, SDLC practices and CI/CD.
- Hands-on experience using scripting languages such as Python or Bash and testing frameworks like Pytest.
- Familiarity with Agile methodologies (SAFe), principles, processes, and tools.
- Familiarity with the creation and usage of AI agents and their integration in supporting DevOps tasks
- Strong ability to practice sustainable incident response, including managing ITSM processes and conducting blameless postmortems.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Job description
As a Customer Integration Engineer, you are the bridge between Roche’s cutting-edge Business Units and our enterprise AWS Cloud Platform. Your goal is to ensure that our internal partners don't just "use" the cloud, but leverage it to its fullest potential.
As a Customer Integration Engineer in Roche Cloud Platform AWS you will:
Be very familiar with the business units allocated to you to support (e.g. gRED & pRED Computational Science CoE, Pharma Commercial, etc) acting as first contact point and translating their pain points into actionable features or fixes for the platform.
Know very well the capabilities of the platform and help with the implementation, migration or troubleshooting of complex use cases.
Be able to provide support continuity by taking over major incidents from the colleagues in other time zones.
Description of the area
Job Responsibilities
Scope / (Content Leadership): Manages integration for specific, defined Business Units (BUs). Acts as the primary "how-to" expert for platform features.
Accountability/Problem Solving: Accountable for BU satisfaction and supports the RCP Managed Service Provider with incident resolution. Solves complex technical hurdles using existing platform tools.
Stakeholder Management: Interfaces with BU engineers and Product Owners. Focuses on translating technical "pain points" into fixes.
Impact/Strategy: Impact is felt through increased BU efficiency. Focuses on the immediate roadmap.
Business/Technical ability: Strong AWS practitioner who understands the "language" of the assigned BU (e.g., Computational Science).
Qualifications
Education / Experience
Proven experience in solving technical business problems and contributing to projects requiring deep DevOps and Cloud knowledge.
Demonstrated ability to continuously research, learn, innovate, and share knowledge.
Proven ability to collaborate effectively with diverse, cross-functional, and geo-distributed teams.
Technical Skills
Expertise in building and managing platforms or multi-tenant applications in AWS (account provisioning, landing zone deployment, customizations, exposure of functionality, etc).
Strong foundation in IaC development, testing and deployment using Terraform or CDK.
Experience applying DevOps principles and Platform engineering practices to build efficient and highly scalable solutions.
Familiarity with Gitlab/Github, SDLC practices and CI/CD.
Hands-on experience using scripting languages such as Python or Bash and testing frameworks like Pytest.
Familiarity with Agile methodologies (SAFe), principles, processes, and tools.
Familiarity with the creation and usage of AI agents and their integration in supporting DevOps tasks
Additional Qualifications
Strong ability to practice sustainable incident response, including managing ITSM processes and conducting blameless postmortems.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
Company
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