Customer Onboarding Specialist - Veterinary
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About this role
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
This role is in support of Cencora's distribution services in the US operating through our AmerisourceBergen business.
Summary of Role:
Shift Details: 8am-5pm
This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.
Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.
Responsibilities:
Coordinates kickoff scheduling, environment readiness, and required access using approved playbooks and service catalogs.
Collects and verifies customer data, contracts, and technical prerequisites against onboarding checklists and policy thresholds.
Enters account, entitlement, and configuration details in designated systems per work instructions and role-based permissions.
Confirms completion of required documentation, approvals, and controls; escalates exceptions with clear notes and evidence.
Corresponds with customers using approved scripts to explain next steps, capture confirmations, and schedule milestones.
Records onboarding progress, tickets, and artifacts to maintain traceable, audit‑ready work products and handoffs.
Reports risks, blockers, and customer feedback promptly and proposes minor improvements to templates or steps for review.
Education:
Bachelor's degree in business, operations, information systems, or a related field, or equivalent experience preferred.
Skills and Knowledge:
1-2 years of experience in customer onboarding, customer operations, order management, implementation coordination, or a related field required.
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Full timeEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Affiliated Companies
Affiliated Companies: ALLYDVM INC.Company
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