Customer Quality Engineer
About this role
Job Description
Location: Seletar
What you will be doing:
An exciting opportunity has arisen for an Aftermarket Operations Customer Quality Engineer to join our team in Singapore. In this role, you will lead Quality and Health, Safety and Environment within one of the regional Customer Operations Teams, to ensure conformity to internal processes and external regulations. Customer focus is a key element of this role, with the Customer Quality Engineer being the principle contact for both internal and external customers, providing coaching and support to the customer operations team on Quality process, investigations, customer feedback and regulatory guidance.
Responsibilities:
- Provide oversight and governance to ensure product integrity is in-line with regulatory, customer and Quality requirements (i.e. CAA/EASA Part 145, SABRe etc).
- Manage the reporting of region specific KPIs (investigations both SDF and CSAT, audit performance, NCR closure etc) to drive awareness of the customer experience and conformity to internal procedures.
- Triage and allocate issues raised by our customer and internal teams to the correct business areas for investigation (SDF/CSAT/MARS/QNs).
- Train, coach and mentor investigators to improve the standard of Quality investigations.
- To promote an environment that encourages the right behaviour to establish a Zero Defect and Zero Harm culture.
Who we’re looking for:
Being a part of Rolls-Royce, you’ll know we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.
- Familiar with Civil Aerospace processes and Civil Large Engine products. Ability to work across cross-functional teams and influence quality outcomes.
- Has a track record of delivering results in favourable and unfavourable circumstances.
- Has experience in Quality and Safety performance management.
- Can demonstrate good knowledge of regulatory bodies and their requirements and apply these to the Aftermarket Operations business. A working knowledge of EASA Part 145 is favourable.
- Experience in applying Problem Resolution and Lean Six Sigma tools (DMAIC/8D etc).
We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.
Pioneer the performance of the future. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.
Beyond tomorrow
We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential.
You can learn more about our global Diversity and Inclusion strategy here.
So that you can be your best at work and home, we’ll consider flexible working arrangements for everyone, in any role. Click here for more details on how we can support you. Click here for more details on how we can support you.
Rolls-Royce follows a merit-based employee recruitment process and does not charge/accept any payment/security deposit from candidates during the recruitment process. Candidates seeking employment with Rolls-Royce should be cautious of potentially fraudulent communications and offers from individuals and agencies purporting to be from, or acting on behalf of, Rolls-Royce.
Please refer to the Career section on the Rolls-Royce website to verify employment offers or vacancies. Rolls-Royce shall not be liable for any loss, damage or consequences that may arise from any communication or offer of employment not directly made by Rolls-Royce.
Rolls-Royce reserves the right to take legal action against any individuals or agencies acting on behalf of Rolls-Royce without authorisation.
As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.