Customer Relationship & Business Development Officer

Company Description

Selfa is a growing company, looking for new talent to join our organization! We are an independent calibration, repair, and asset services provider in Nigeria. We provide our customers with single-source, cost-effective, best-in-class solutions.

Our team is comprised of talented professionals who excel at providing industry-leading calibration, repair, and asset management services to our customers. We value teamwork, integrity, quality, innovation, and dynamic engagement. Does Selfa sound like the place for you? Then join our team!

Job Description

The Customer Relationship & Business Development Officer will be responsible for managing existing customer relationships, improving customer engagement, supporting repeat business, identifying growth opportunities, and contributing to revenue expansion efforts.

The ideal candidate should have strong communication skills, customer management ability, commercial awareness, and the discipline to follow through consistently on customer and business opportunities.

This role combines relationship management, account coordination, customer support, and business growth activities.

Key Responsibilities

Customer Relationship Management

• Manage and maintain strong relationships with existing customers.
• Serve as a primary contact for customer communication and follow-up.
• Ensure customer requests, complaints, and inquiries are resolved promptly and professionally.
• Conduct regular customer engagement and follow-up activities to improve retention and satisfaction.
• Maintain accurate customer records and communication history.
• Coordinate service reminders and calibration due-date follow-ups.

Business Development & Revenue Growth

• Support efforts to generate repeat business and increase customer retention.
• Identify opportunities for cross-selling and upselling services.
• Assist in preparing quotations, proposals, and customer presentations.
• Follow up on quotations and business leads.
• Support customer onboarding and account growth initiatives.
• Monitor market opportunities and provide customer feedback insights to management.
• Assist in achieving company revenue and customer growth targets.

Account Coordination & Operational Support

• Coordinate with technical and operations teams to ensure smooth service delivery.
• Track customer jobs, delivery timelines, and outstanding actions.
• Support contract and documentation management for customer accounts.
• Help ensure customers receive calibration certificates, reports, and related documentation on time.

Reporting & CRM Management

• Maintain and update customer databases and CRM records.
• Prepare periodic reports on:
  • Customer engagement activities
  • Pending quotations
  • Revenue opportunities
  • Customer retention
  • Outstanding follow-ups

Qualifications

Education & Experience

• HND/B.Sc. in Business Administration, Marketing, Mass Communication, or related field.
• 1–3 years experience in customer relationship management, sales support, account management, or business development.
• Experience in B2B services, technical services, engineering, or industrial environments is an advantage.

Required Skills & Competencies

• Strong communication and interpersonal skills.
• Excellent follow-up and relationship management ability.
• Good organizational and coordination skills.
• Commercial awareness and customer-focused mindset.
• Ability to manage multiple customer accounts simultaneously.
• Proficiency in Microsoft Office tools.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively.

Additional Information

What We’re Looking For

We are looking for someone who:

• Builds trust and relationships naturally.
• Is proactive and responsive.
• Can communicate professionally with corporate clients.
• Pays attention to detail and follows through consistently.
• Is eager to contribute to company growth and customer satisfaction.
• Is comfortable working in a growing and evolving organization.