Customer Renewal Specialist - (Bilingual Spanish Required) - (Onsite - Midtown Tampa, FL)
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What you'll do
- Retain customer renewal accounts and cross-sell into different product groups
- Demonstrate the value of our software vs other competitors
- Answer basic questions about setup and product functionality
- Promptly respond to email/ticket requests to retain customers
- Convert termination or cancellation requests into win-back opportunities
- Deliver prompt and accurate submission of any required documentation, notes and record keeping in our proprietary systems (Ticket system, CRM)
- Maintain a productivity level that is consistent and at least on average with the team
What they're looking for
- College Degree or minimum of 1 year of directly related experience, (Collections/Retention B2B, SaaS environment)
- Well-developed written and verbal communication skills
- Negotiation and conflict resolution - the ability to handle escalated customer interactions
- Time management- the ability to multi-task and handle a high volume of calls, tickets, emails, etc.
- Proficient in Microsoft Suite products and CRM tools, (Freshdesk)
- Proven record of hitting and exceeding quotas
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
Are you ambitious, sales-driven and love building relationships with a diverse range of customers? Then join our Retention team and help us grow and retain our customers. The focus is on loyalty, retention, and providing solutions to meet customer needs.
Retain customer renewal accounts and cross-sell into different product groups
Demonstrate the value of our software vs other competitors
Answer basic questions about setup and product functionality
Promptly respond to email/ticket requests to retain customers
Convert termination or cancellation requests into win-back opportunities
Deliver prompt and accurate submission of any required documentation, notes and record keeping in our proprietary systems (Ticket system, CRM)
Maintain a productivity level that is consistent and at least on average with the team
Qualifications:
English and Spanish - Business Level Fluency Required
College Degree or minimum of 1 year of directly related experience, (Collections/Retention B2B, SaaS environment)
Well-developed written and verbal communication skills
Negotiation and conflict resolution - the ability to handle escalated customer interactions
Time management- the ability to multi-task and handle a high volume of calls, tickets, emails, etc.
Proficient in Microsoft Suite products and CRM tools, (Freshdesk)
Proven record of hitting and exceeding quotas
What we offer:
Work location is Onsite in Midtown Tampa, FL
Competitive compensation and bonuses
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
Open door policy and business casual dress code
We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.
Company
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