Customer Service Advisor
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What you'll do
- Responding and managing through to conclusion all customer queries within agreed KPI’s.
- Following business processes, acknowledging customer feedback, and treating all customers fairly in every respect.
- Taking ownership and responsibility for providing an outstanding customer experience.
- Building strong external and internal relationships.
- Providing a proactive approach to handling customer enquiries.
- Meeting and exceeding SLAs.
- Balancing multiple demands to achieve operational tasks, without compromising quality and working to deadlines.
What they're looking for
- Proven relevant data processing experience, with an exceptional level of accuracy and attention to detail when gathering information.
- Excellent verbal and written communication skills with the ability to communicate well at all levels of the business internally and externally.
- A flexible mind-set and ability to take on new challenges develop new ways of working and open to working in other areas of the business.
- Self-motivating quality with the ability to adapt to a flexible office/home working pattern if appropriate.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Do you have exceptional Customer Service skills?
Do you enjoy speaking with people over the phone and finding the best solution for the customer?
Do you love talking cars?
Our client is The international market leader in modern motor mobility/leasing solutions and part of the Mercedes-Benz Group
From vehicle leasing to fleet solutions and from electrification to contributions to the sharing economy.
Through continued growth they are looking to recruit a Customer Support Advisor
They are looking for a temp to work a minimum of 6 months
Hours Mon to Friday 8.30 -5 (no weekend work!)
You as a Customer Support Advisor will always put the customer at the heart of everything you do. Taking ownership and responsibility for providing an outstanding customer experience. This will lead you to building strong external and internal relationships, resulting in customer and business needs not only being met, but exceeded.
Providing a proactive approach to handling customer enquiries, along with a personal and team commitment to meeting and exceeding SLAs.
Responsibilities as a Customer Support Advisor:
- Responding and managing through to conclusion all customer queries within agreed KPI’s. Following business processes, acknowledging customer feedback, and treating all customers fairly in every respect.
- Proven relevant data processing experience, with an exceptional level of accuracy and attention to detail when gathering information.
- An affinity for working in a pressurised fast paced, high energised and changing environment that requires balancing multiple demand to achieve operational tasks, without compromising quality and working to deadlines.
Experience as a Customer Support Advisor:
- Excellent verbal and written communication skills with the ability to communicate well at all levels of the business internally and externally.
- A flexible mind-set and ability to take on new challenges develop new ways of working and open to working in other areas of the business. This requires a self-motivating quality with the ability to adapt to a flexible office/home working pattern if appropriate.
£13.12 per hour
Company
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