DHL·24 days ago
24 days ago
Customer Service Agent
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What you'll do
- Provide email and chat support to customers
- Track shipments and manage documentation
- Handle dispute resolution and chargeback processes
- Ensure GDPR and international data privacy compliance
What they're looking for
- Customer service experience
- Written and verbal communication skills
- Problem solving abilities
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Position Overview. DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around,...
Skills
- crm software
- email support
- customer service
- translation tools
- microsoft office suite
- google workspace
- shipment tracking
- documentation management
- written communication
- problem solving
- data entry
- email management systems
- ticketing platforms
- dispute resolution
- chargeback processes
- gdpr compliance
- process improvement
- bilingual communication
- chat support platforms
- omnichannel support tools
- logistics knowledge
- international data privacy
- training and mentoring
- analytics
Company
DHL
Chennai, India
Company facts come from this company's own listings. We only show what the postings themselves carry.