Service Care Solutions·2 months ago
2 months ago
Customer Service Agent (Repairs)
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What you'll do
- Raising and scheduling responsive repairs
- Processing repair requests via phone, email and online systems
- Liaising with contractors and operatives
- Updating housing management systems accurately
- Providing excellent customer service to tenants and internal stakeholders
- Managing work in progress and ensuring repairs meet KPI targets
- Supporting invoicing and other administrative duties when required
What they're looking for
- Previous experience within housing repairs, customer service or repairs administration
- Experience scheduling repairs or working within a repairs team
- Strong telephone and communication skills
- Excellent IT skills including Microsoft Office
- Ability to prioritise a busy workload and work to deadlines
Nice to have
- Social housing experience is highly desirable
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
📢 Customer Service Agent (Repairs) 📍 Ashford 💰 £16.67 LTD per hour 🕒 Full Time | Temporary Service Care Solutions are currently recruiting for a Customer Service Agent (Repairs) to join a busy Housing Repairs team with a Local Authority in Ashford. This is an excellent opportunity for someone with strong customer service and administration experience, ideally within social housing or repairs, who enjoys working in a fast-paced environment. Key Responsibilities • Raising and scheduling responsive repairs • Processing repair requests via phone, email and online systems • Liaising with contractors and operatives • Updating housing management systems accurately • Providing excellent customer service to tenants and internal stakeholders • Managing work in progress and ensuring repairs meet KPI targets • Supporting invoicing and other administrative duties when required Requirements ✔ Previous experience within housing repairs, customer service or repairs administration ✔ Experience scheduling repairs or working within a repairs team ✔ Strong telephone and communication skills ✔ Excellent IT skills including Microsoft Office ✔ Ability to prioritise a busy workload and work to deadlines ✔ Social housing experience is highly desirable If you're interested or know someone suitable, apply today or get in touch! 📧 george.westhead@servicecare.org.uk 📞01772 208966
Company
Service Care Solutions
Ashford, United Kingdom
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