Customer Service Associate

Main responsibilities:

• Handle inbound calls, emails, and social media enquiries related to dental/medical services.

• Schedule, confirm, and manage patient appointments across multiple clinic locations.

• Provide accurate information on treatments, procedures, promotions, and clinic policies.

• Verify patient information and maintain accurate records in the clinic management system.

• Assist patients with pre-treatment preparation instructions and post-treatment care guidance.

• Manage urgent cases by escalating to the appropriate clinic staff.

• Monitor and respond to patient feedback and enquiries on social media platforms.

• Work closely with clinic teams to ensure smooth patient flow and excellent service standards.

• Maintain confidentiality of patient information in compliance with PDPA and clinic policies.

Requirements

• Minimum GCE ‘O’ Level or Diploma; healthcare-related qualifications are an advantage.

• At least 1 year of call center or front desk experience in dental, medical, or healthcare settings.

• Strong verbal and written communication skills in English (additional languages a plus).

• Proficient in using clinic management software, CRM tools, and social media messaging platforms.

• Able to multitask and manage time effectively in a fast-paced environment.

• Customer-oriented, empathetic, and able to handle sensitive patient matters with discretion.

• Willing to work shifts, weekends, or public holidays if required.

• Knowledge of common dental or medical terms and procedures.

• Experience handling patient enquiries across multiple communication channels.

• Calm under pressure and solutions-oriented.

Staff Benefits:

• Annual Leave, Birthday Leave , Family Care Leave

• AWS , Performance Bonus

• Benefits for medical, dental care, personal development, education support and more