Customer Service Coordinator

Are you an experienced Customer Service professional looking for a varied role where you can build strong customer relationships, solve problems and play a key part in converting enquiries into sales? 

We’re working on behalf of an established and growing construction equipment supplier who are looking for a Customer Service Coordinator to join their team in Horley, where, you’ll play a key role in supporting existing customers throughout the sales and order process — from handling initial enquiries and preparing quotations through to processing orders and resolving any delivery queries.

This is a genuinely varied position with an ever growing & developing organisation, so if you enjoy having plenty to get stuck into, building rapport with customers and finding solutions when things don’t quite go to plan, this could be a great opportunity for you!

The Role

• Handling incoming customer enquiries via phone and email, understanding requirements and recommending suitable products
• Preparing quotations and converting enquiries into sales orders
• Processing orders accurately using product codes / SKUs
• Liaising with internal teams and suppliers to ensure orders are processed and delivered smoothly
• Managing delivery queries, including investigating missing or damaged deliveries and finding suitable solutions
• Building strong customer relationships and keeping customers updated throughout the order and delivery process
• Maintaining accurate CRM records and managing multiple customer enquiries, orders and priorities

The Person:

• Previous experience within a similar role, ideally within a product-led environment
• Excellent customer service and relationship-building skills, with the ability to understand customer requirements and build strong rapport
• High attention to detail, particularly when working with product codes, SKUs, quotations and orders
• Strong problem-solving and organisational skills, with the ability to manage multiple enquiries and priorities
• Commercially aware, with the confidence to handle quotations and convert enquiries into sales
• Confident using CRM systems and computer-based systems, with excellent communication skills and a proactive approach

What's on Offer?

• Salary between £29,000 - £32,000pa DOE
• Monday to Friday, 8.30am–5.30pm
• Company benefits: 25 days holiday + bank holidays, free onsite parking, great development opportunities! 

If you’re an experienced Customer Service professional who enjoys variety, problem-solving and building strong customer relationships, and you're looking for your next opportunity with a growing business that genuinely invests in its people, we’d love to hear from you!