Alliance Recruitment Agency·4 months ago
4 months ago
Customer Service Executive
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What you'll do
- Handle customer inquiries and service requests
- Coordinate with internal departments for issue resolution
- Maintain strong customer relationships and satisfaction
- Process customer orders, complaints, and follow-ups
- Ensure timely response and communication with clients
- Maintain records of customer interactions and service reports
- Support sales and operations teams with customer coordination
- Prepare MIS reports and service updates
What they're looking for
- Graduate in any discipline
- Excellent communication and interpersonal skills
- Customer handling and problem-solving abilities
- Strong coordination and follow-up skills
- Ability to work in a fast-paced environment
Nice to have
- MS Office knowledge
- ERP knowledge
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Job ResponsibilitiesHandle customer inquiries and service requestsCoordinate with internal departments for issue resolutionMaintain strong customer relationships and satisfactionProcess customer orders, complaints, and follow-upsEnsure timely response and communication with clientsMaintain records of customer interactions and service reportsSupport sales and operations teams with customer coordinationPrepare MIS reports and service updatesRequired SkillsExcellent communication and interpersonal skillsCustomer handling and problem-solving abilitiesMS Office and ERP knowledge preferredStrong coordination and follow-up skillsAbility to work in a fast-paced environmentQualificationGraduate in any discipline
Company
Alliance Recruitment Agency
Bhiwandi, India
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