Customer Service - H&N

Company Description

We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,700 offices and laboratories, working together to enable a better, safer and more interconnected world.

Wherever you are, whatever your industry, our experts worldwide provide specialized solutions to make your business faster, simpler and more efficient.

Job Description

• Receive samples and register on the system. Encode and take photos of samples. 

• Understand customer's requirements about test items, create sample delivery by choosing test item, test method, unit, LOD/LOQ, test matrix, and make sure test items are performed by proper labs (Chemical Lab, Micro Lab, Heavy Metal Lab.)… or registration form (if the tests are subcontracted) basing on application form/quotation/client's request for each order for team leader review. 

• Send order confirmation and update to relevant teams if there are any updates from clients to have proper actions. 

• Follow up the results tested by subcontractor and have proper actions.  

• Prepare PI and input orders to BOSS. Handle invoicing process and money collection (via bank accounts or cashier). 

• Track orders and provide information requested by clients. 

• Input order information into job management file for controlling productivity, revenue...  

• Comply with QHSE policy & Quality management system (SOP, forms, guidelines, ISO17025, etc.). 

• Cooperate with other teams to reach revenue target, transfering better service for customers.  

• Other duties as requested by team leader/ CS Supervisor. 

Qualifications

• College graduation with related background (Analytical Chemistry/ Food Chemistry/ Biotechnology/ Mircobiology) 

• Fresh student or experienced CS staffs below 2 years 

• English level B or equivalent 

• Good communication skill  

• Good computer skill