Customer Service Manager
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What you'll do
- Leading the front end, making sure every customer gets great service
- Keeping queues moving and the experience fast, friendly, and efficient
- Handling customer queries, issues, and feedback with confidence and care
- Driving service standards, KPIs, and customer satisfaction scores
- Creating a welcoming, positive store atmosphere customers enjoy
What they're looking for
- Experience managing cash processes with accuracy
- Proven ability to lead teams in fast-paced environments
- Passion for delivering great customer experiences
- Confidence to handle challenges and make quick decisions
- Results-driven with a focus on high service standards
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Love retail? Get a buzz off delivering great customer service? Ready to lead a team that puts customers first every single day?
Join B&M as a Customer Service Manager in our New Acton store and be the driving force behind a brilliant shopping experience!
This is a hands-on leadership role where you’ll own the front-end experience - from the moment customers walk into the store, until the moment they leave. You’ll lead your team to deliver fast, friendly, and efficient service in a busy, high-energy store.
It’s a permanent, full‑time role, and as part of the store management team, will require flexibility required across days, evenings, and weekends.
What you’ll be doing
- Leading the front end, making sure every customer gets great service
- Keeping queues moving and the experience fast, friendly, and efficient
- Handling customer queries, issues, and feedback with confidence and care
- Driving service standards, KPIs, and customer satisfaction scores
- Creating a welcoming, positive store atmosphere customers enjoy
What you’ll bring
- Experience managing cash processes with accuracy
- Proven ability to lead teams in fast-paced environments
- Passion for delivering great customer experiences
- Confidence to handle challenges and make quick decisions
- Results-driven with a focus on high service standards
Why B&M?
There’s never been a better time to join. With strong leadership, big ambitions, and over 780 stores (and growing), we offer real opportunities to build your career and progress quickly. You’ll be part of a business that values hard work, teamwork, and getting things done.
We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more! Check out our full benefits here – https://careers.bmstores.co.uk/our-bm-benefits/
If you love working with people and want to make a real difference on the shop floor, apply now and bring your energy to B&M!
B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.
Company
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