Customer Service Officer

Company Description

Are you ready to be a trusted presence in a dynamic and vital environment? At Securitas, our mission goes beyond securing premises — we protect people, property, and peace of mind. As a Customer Service Officer, you’ll be instrumental in maintaining a safe, professional, and welcoming atmosphere for clients, employees, and visitors.

This role offers the chance to work with a prestigious client. 

New to the industry? This could be the role for you!

📍Location: Leixlip, County Kildare.

🕒 Part Time , 24 hours per week - Specified Purpose Contract of employment. 

💰Hourly Pay rate €18 per hour - Monday - Wednesday (Tuesday - Thursday on Bank Holiday weeks) normal hours 07:00 - 15:00 and 08:00 - 16:00. 

Why Join Us?

• Be part of a company that lives by its values: Integrity, Vigilance, and Helpfulness

• Career development opportunities and industry-recognised training

• A supportive team environment

• Competitive salary and benefits package

• Make a meaningful impact every day

Join Securitas and help us “See a Different World.” Apply now and become a key player in delivering safety and peace of mind.

Job Description

The Customer Service Officer is responsible for various administrative and support tasks related to employee induction, badging, and access control. This role involves coordinating with multiple departments, handling ID verification, and providing support for various and processes.

Key Responsibilities:

• Coordinate and support site inductions:
• Receive emails from other stake holders
• Verify IDs, Take photos and print badges
• Send credential numbers and other site documents to relevant parties
• Site Badging and access support
• Print lost badges for employees
• Assist other security posts with badging and access queries they have
• Carpark Administration
• Update site car counts and capacities
• Issue and assign parking tags in accordance with site policy/guidelines
• Monitor for car park website errors and report them to the client and developer
• Customer service and general support
• Provide helpful support to all walk in, email and phone queries from employees and company admins
• Conduct fortnightly meetings with site team lead
• Conduct fortnightly meetings with the client and team lead
• Serve as a point of contact across multiple sites
• Log and follow tickets for duplicate badge Ids and other IT/service issues
• Manage key requests 
• Design and print speciality badges for site events as needed
• Manage special access badges across the site ensuring they are accounted for
• Additional duties
• Prepare weekly updates for mail, car parks, and ERT stats
• Manage site PAT testing
• Manage the lost and found process onsite
• Handle badge printing for other sites as needed
• Lead monthly EMEA online meetings presenting updates on weekly badge stats, photos audits and inventory
• Create shipping memos and raise purchase orders to replenish stock or for other ad hoc requests
• Manage any post that arrives to reception as required
• Assist and administer site systems as required
• Assist site management and programme coordinator as needed
• Organise and update new Securitas employees to site systems and access requirements
• Order uniforms and other stock items for the security team
• Keep and upload receipts for fuel cards and other items ordered on site accounts
• Ad hoc requests as applicable and assigned by site management

Key Skills:

• Be customer focused at all times and provide outstanding customer service and experiences
• Strong organisational and multitasking skills
• Excellent communication and interpersonal skills
• Proficiency in using administrative and IT systems
• Ability to work independently and as part of a team

Qualifications

• PSA Licence
• Own Transport Desirable
• Strong observational skills and attention to detail
• Excellent communication and interpersonal abilities
• Ability to stay calm and focused under pressure
• Professional appearance and attitude
• Flexibility to work various shifts including nights and weekends
• Fluent English essential
• Good level of P.C. skills
• Previous experience desirable
• Must have excellent customer service and communication skills
• Manual handling - Desirable

Additional Information

At Securitas, we believe in rewarding our people for their hard work. We offer a range of great benefits designed to support our people and their families.

These comprehensive benefits include discounted health care scheme, company pension, bike to work scheme, access to hundreds of discounts from well-known brands and retailers, access to hundreds of high-quality online education courses from some of the world’s leading learning institutions, ways to save for the future, and other resources to improve health and well-being.

Benefits:

• Part - Time - 24 hours a week contract of employment 
• Life Assurance equal to one year's basic pay as per ERO
• Free Parking
• First Aid FAR paid by Securitas
• Manual Handling paid by Securitas
• Safe Pass paid by Securitas
• Sick Pay Scheme
• Bereavement payments 
• Employer Contribution Pension Scheme from the day you join the Company
• SIPTU Representation Rights
• Excellent proven opportunities for fast career progression, training, and development opportunities
• Christmas Savings Scheme
• 24-hour EAP (Employee Assistance Programme) free confidential counselling and advice supporting our employees in several areas.
• Discounted Private Healthcare Scheme (Cash back on everyday medical costs, such as dental check-ups, optical, GP and Emergency Department visits.) (HSF)
• Internal recognition schemes
• Bicycle to work scheme from the day you join the Company (Save up to 52% on a bike and accessories)
• Employee Refer a friend incentives and payments
• Substantial Maternity Leave top up payment

 

Securitas is an equal opportunities Employer

P.S.A. Licence Number : 00352

 

Website: https://www.securitas.ie/

Available jobs: https://www.securitas.ie/careers/available-jobs/

Benefits at Securitas: https://www.securitas.ie/careers/benefits-at-securitas/

Securitas Integrity Line: https://www.securitas.ie/sustainability/securitas-integrity-line/