Sign up free to see how well your resume matches this role.
About the job
Suspicious ships worldwide and keeps opening stores in new countries, so there are always more customers with questions than there are hours in a day.
You join our customer service team for about a day a week, and you step up when it gets busy: Black Friday, sales, drops and events. You answer customers, keep them posted on their orders and help the team stay on top of the inbox.
What you'll be doing
Be a day-to-day contact for our customers
Keep people updated on their orders before they have to chase us
Help handle returns and exchanges
Flag the questions that keep coming back, so the team can fix the cause
Work in Gorgias, Shopify and Excel
Be there when it counts: Black Friday, sales, drops and events, when the inbox doubles overnight
What you bring
You are a student, available around a day a week and able to do more during our peak periods
Strong communication skills, written and spoken, because you'll be communicating a LOT
Fluent in English & Dutch
No problem or issue left unseen, everything handled on time
Doing ten things at once? Easy. You keep your head and know what matters first
Comfortable in Excel, a sheet does not scare you
AI-savvy, you already use tools like ChatGPT and see where they save you time
Able to work independently and focused, but genuinely a team player
Hands-on and energized by a start-up environment where things shift fast
A feel for the Suspicious Antwerp brand and the streetwear world it lives in
Based in Belgium and able to work from our HQ in Antwerp
Nice to have, no dealbreaker ;)
Experience with Gorgias or another helpdesk tool
Hands-on with Shopify
A first job in retail, hospitality or anywhere else you dealt with customers
French or another extra language
