Japanese Speaking Customer Service Agent - Work In Athens, Greece

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we are committed to delivering a seamless, supportive, and genuinely premium candidate experience. At Mercier Consultancy Group, we don't just find you a job — we help you build a career and a life you're proud of.

Job Overview

We are currently seeking a motivated and customer-focused Japanese Speaking Customer Service Agent to join our client's dynamic customer support services team based on-site in Athens, Greece. This is an outstanding opportunity for fluent or native Japanese speakers to launch or advance a rewarding career in the customer support services industry, working in a vibrant, internationally diverse environment. If you are searching for Japanese-speaking jobs that offer professional growth, competitive rewards, and the excitement of living in one of Europe's most iconic cities, this Japanese Speaking Customer Service Agent position in Greece is the perfect fit for you.

Key Responsibilities

• Deliver outstanding customer support to Japanese-speaking clients via phone, email, and live chat channels in a fast-paced customer support services environment.
• Handle customer enquiries, complaints, and requests with professionalism, empathy, and efficiency, ensuring first-contact resolution wherever possible.
• Accurately log all customer interactions, case notes, and resolutions into the CRM system in accordance with company procedures and quality standards.
• Escalate complex or sensitive customer issues to the appropriate department or senior team member in a timely and structured manner.
• Proactively identify opportunities to improve the customer experience and share feedback with the team leader and quality assurance team.
• Collaborate with cross-functional teams to stay up to date on product knowledge, service updates, and internal processes relevant to customer support services.
• Meet and consistently exceed individual and team KPIs, including response times, customer satisfaction scores, and resolution rates.
• Maintain the highest standards of communication and professionalism, representing both Mercier Consultancy Group's client and the broader customer support services brand with integrity.

Requirements

• Native or fluent Japanese language skills (spoken and written) are essential for this role — all customer interactions will be conducted in Japanese.
• Valid EU passport is mandatory.
• A strong customer-first mindset with previous experience in customer support services, customer care, or a related client-facing role is highly advantageous.
• Excellent active listening, communication, and problem-solving skills with the ability to handle enquiries with patience and professionalism.
• Comfortable working with digital tools, CRM platforms, and standard office software in a structured support services environment.
• Ability to work on-site in Athens, Greece, including flexibility across shift patterns where required by the business.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your experience and language skills.
• Fully Paid Training provided from day one to set you up for success in the customer support services role.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package including return flight to Athens, airport transfer, and hotel accommodation upon arrival.
• Monthly Performance Bonus rewarding your dedication and results.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, offering exceptional financial stability.
• A supportive, multicultural team environment with genuine opportunities for career progression.
• And Much More...

Life in Greece

Relocating for this Japanese Speaking Customer Service Agent position in Greece means so much more than simply starting a new job — it means embracing an extraordinary way of life. Greece is celebrated worldwide for its breathtaking Mediterranean climate, with over 300 days of sunshine per year, stunning coastlines, ancient archaeological wonders, and a culture that effortlessly blends thousands of years of history with a warm, welcoming modern lifestyle. Athens, the capital city of Greece, is a thriving cosmopolitan hub where world-class dining, vibrant nightlife, fascinating museums, and iconic landmarks such as the Acropolis are all right on your doorstep.

Greece consistently ranks among Europe's most desirable destinations for quality of life, and it's easy to understand why. The cost of living in Greece remains highly competitive compared to other Western European capitals, allowing you to enjoy a rich, fulfilling lifestyle without financial strain. From indulging in legendary Greek cuisine — fresh seafood, mezedes, and world-famous olive oil — to exploring island getaways just a short trip from Athens, Greece offers an unparalleled backdrop for professionals seeking both career success and personal fulfilment. For those searching for jobs in Greece or Japanese-speaking jobs in Europe, Athens truly represents an unbeatable combination of professional opportunity and lifestyle reward.

How to Apply

If you are a fluent or native Japanese speaker ready to take the next exciting step in your career, we would love to hear from you. This Japanese Speaking Customer Service Agent position in Greece represents a rare and genuinely rewarding opportunity — combining a competitive package, a fully paid relocation, and the chance to thrive in the customer support services industry in one of Europe's most beautiful cities. Don't miss your chance to be part of something exceptional. Click Apply Now to submit your application, and a member of the Mercier Consultancy Group recruitment team will be in touch to guide you through the next steps. We look forward to welcoming you to the team.