Freudenberg·14 hours ago
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Customer Service Representative
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What you'll do
- Manage customer inquiries, orders, changes, deliveries, invoicing and after-sales matters with accurate and timely responses.
- Coordinate with relevant functions to clarify responsibilities, actions and timelines, and drive issues to closure.
- Coordinate customer-required commercial, technical and quality documentation, ensuring completeness, consistency and timely submission.
- Set priorities based on customer needs, business impact and urgency, and follow up proactively on commitments and open actions.
- Identify potential risks, resolve issues within the role’s responsibility and escalate promptly when management support is required.
- Maintain accurate and timely customer and order data in relevant systems.
- Support customer issue handling, business updates and continuous improvement of customer service processes.
- Clarify customer and internal requests, confirm feasibility before making commitments, and balance customer needs with company requirements.
What they're looking for
- Bachelor’s degree or equivalent diploma in business, supply chain, international trade or a related field.
- At least three years of relevant experience in customer service, order management or sales support, preferably in a manufacturing environment.
- Good written and spoken English, with clear communication skills for customers and internal stakeholders.
- Proficient in Microsoft Office and able to prepare accurate reports and customer documentation.
- Practical ERP and CRM experience, with strong data accuracy and the ability to learn systems quickly.
- Good document management skills and attention to detail.
Nice to have
- Experience in cross-functional coordination, order execution, customer issue handling or document management is preferred.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Working at Freudenberg: We will wow your world!
Responsibilities:
- Manage customer inquiries, orders, changes, deliveries, invoicing and after-sales matters with accurate and timely responses.
- Coordinate with relevant functions to clarify responsibilities, actions and timelines, and drive issues to closure.
- Coordinate customer-required commercial, technical and quality documentation, ensuring completeness, consistency and timely submission.
- Set priorities based on customer needs, business impact and urgency, and follow up proactively on commitments and open actions.
- Identify potential risks, resolve issues within the role’s responsibility and escalate promptly when management support is required.
- Maintain accurate and timely customer and order data in relevant systems.
- Support customer issue handling, business updates and continuous improvement of customer service processes.
- Clarify customer and internal requests, confirm feasibility before making commitments, and balance customer needs with company requirements.
Qualifications:
- Bachelor’s degree or equivalent diploma in business, supply chain, international trade or a related field.
- At least three years of relevant experience in customer service, order management or sales support, preferably in a manufacturing environment.
- Experience in cross-functional coordination, order execution, customer issue handling or document management is preferred.
- Good written and spoken English, with clear communication skills for customers and internal stakeholders.
- Proficient in Microsoft Office and able to prepare accurate reports and customer documentation.
- Practical ERP and CRM experience, with strong data accuracy and the ability to learn systems quickly.
- Good document management skills and attention to detail.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Freudenberg Performance Material (Changzhou) Company LimitedCompany
Freudenberg
Changzhou, People's Republic of China
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