Customer Service Representative
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About this role
Come Join Us!
From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.
Start your journey with OBE and help us build the future.
Job Summary
The Customer Service Representative role for our Langley, BC facility isn’t just a job – it’s a starting point to an awesome career with a great company. We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed. We have an incredible track record of promoting from within at our facility. Opportunities to advance into higher roles of responsibility and pay are everywhere. You can be our next success story!
This role is perfect for an individual who approaches their work professionally loves to be a part of a team and wants to help us get better every day. If that sounds like you, come join this industry leader!
Job Highlights
- Compensation: $22.00 per hour
- Shift timing: Monday to Friday 8:00 AM – 4:30 PM
Here’s What You’ll Get To Do
- Become part of the team by communicating positively with plant managers, co-workers and all sales representatives.
- Answer incoming phone calls, distribute or respond as required.
- Order entry
- order review of technical specifications to verify accuracy
- Review the Surpass AS400 ERP system to select the appropriate production dates based on the lead times indicated by the CSR Supervisor or facility manager.
- Key the order in the ERP system and document image all associated drawings as required.
- Issue intercompany purchase order within corporate policies and guidelines
- Printing and distributing the incoming orders from the order desk email.
- If the order is not accurate, the CSR is responsible for resolving the technical specifications. This may require further clarification by the client and/or assistance of an internal manager.
- Assist with checking that documents are scanned properly into the doc link database
- Advise clients of all back order and shipping delays in a timely fashion each morning. This report is provided by the Customer Service Supervisor daily.
- Ensure all customer concerns have been clearly communicated with the sales representatives and/or manager.
- Assisting in validating and double proofing larger orders.
- Writing up credits and replacements as they come in for approval by the Customer Service Supervisor.
What We’re Looking For
- Positive attitude with customer service orientation.
- Excellent verbal and written communication skills.
- Responsive to change in priorities and immediate demands.
- Detail orientated.
- Prefer experience in data entry and customer service roles.
- Proficient in a Microsoft office environment
- Familiarity with AS400 system is preferred.
Physical Requirements
- Exposed to continuous repetitive keying for duration of shift.
- Ability to read computer screens, documents, and small text for extended periods.
- May need to lift light office supplies or packages (typically under 20 lbs).
- Ability to hear and understand customer inquiries and respond appropriately.
- Be able to maintain composure while exposed to challenging customer service situations.
**reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job**
What OBE Offers You
- Competitive pay
- Paid time off
- Market competitive RRSP match 5%
- Industry-leading medical, dental, and vision benefits
- Short-term and long-term disability coverage
- Life Insurance
About OBE
At OBE we strive to build a culture that embraces all employees and creates a great place to work for everyone. We do this by:
- Empowering experienced and entrepreneurial managers who have a customer-first focus at all levels.
- Building teams of demand creation specialists, technical sales, and local customer sales/support talent.
- Identifying a deep bench of talent with diverse backgrounds, experiences, and skill sets to drive robust decision-making and ensure our ability to promote from within.
- Executing formalized talent management processes that ensure all employees have the best in market skills
If you’re up for a rewarding challenge, we invite you to take the first step and apply today!
OBE is an Equal Opportunity Employer.
#OBE
What OBE Offers You
- Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
- Work-life balance – PTO and holidays, including floating holidays you can choose
- Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
- Training – We will equip you with the knowledge and skills you need to succeed
OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.
Company
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