Customer Service Representative (Career Opportunities)

We're sniffing out our next Customer Service Representative at Ortega Animal Care Center

—someone who can make every client feel like a VIP (Very Important Pet-parent). 

Are you part concierge, part chaos coordinator, and fluent in both human and hound? If you love pets *and* people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment. 

At Destination Pet, we’re not just another Pet/Vet care center—we’re a community that lives to elevate the love and lives of pet families. Since 2016, we’ve been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. Whether its belly rubs or brushing, our goal is simple: make pets feel at home and their humans feel at ease. 

🎁 Perks & Pay: 

Full Time Health Benefits, 401K and Discounted Pet Insurance.

Pay starts at $18.00 - $25.00/hour DOE + tips 

Access your earned wages anytime with DailyPay.

📋 Reporting To: 

General Manager 

💪 What You Should Know: 

• You’ll be on your feet often—standing, walking, climbing stairs, wrangling leashes. 

• Must be able to lift 40 lbs (bags of food, pet crates, sleepy bulldogs—you know). 

• Availability on evenings, weekends, and holidays required (pets don’t take days off). 

• Exposure to cleaning supplies, pet hair, and, ahem, “accidents” is part of the gig. 

🐕 What You’ll Be Doing (Besides Being the Friendly Face Everyone Remembers): 

• Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding). 

• Answering phones with a smile in your voice and multi-tasking like a pro. 

• Touring new clients through the facility and selling the services that keep tails wagging. 

• Ensuring up-to-date vaccinations are on file—because safety first. 

• Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat). 

• Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are. 

• Responding to complaints with patience and professionalism— even when it’s clearly the cat’s fault. 

• Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher. 

• Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions. 

• Jumping in to support other team members whenever needed. We’re all in this together. 

• Other duties as assigned.

🐾 What You Bring to the Table: 

• You’re a people-person and a pet-person.  

• Previous experience in customer service or retail? Heck yes.  

• You’ve got solid communication chops—phone, in-person, email, you name it. 

• Multi-line phones and computer systems don’t scare you. 

• You're cool under pressure and know how to keep things professional (even when someone’s barking—and we don’t mean the dog). 

• You solve problems faster than a lab chasing a tennis ball. 

• High school diploma or equivalent required. 

• 1+ year of customer service experience preferred. 

If you’ve got the charm of a customer service pro and the heart of a dog mom (or dad), grab a name tag—we’re saving you a spot.