Customer Service Representative I
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What you'll do
- Receive and respond to customer inquiries pertaining to customer service requests such as changes of tenancy, general utility account billing, switched meters, stopped meters/AMI faulty modules, meter disputes.
- AMI related concerns to do with billing and metering issues.
- promotion of customer solution programs e.g. My Account, Express Address, Airmiles promos.
- Initiate collection notices, make suitable arrangements with customers for payment of outstanding accounts and/or advise customers of disconnect action.
- Liaise with internal departments and external agencies regarding requests for information on customer accounts.
- Investigate, update and maintain customer accounts, including inputting, verifying and adjusting meter reads, issuing notices, setting accounts on Auto/Budget Billing and arranging appointments for long time no-reads, working numerous different Exceptions To Do types, meter disputes, handling ATCO accounts, First Nation (Bands), Express Address, Collections and E-Care.
- Prepare documentation and make arrangements for customer service activities, such as tenancy changes, theft of gas documentation, Meter Dispute communication, Consent to Release, changes in budget billing, forms and letters for Social Services, estates, foreclosures, quit claims and maintenance of landlord accounts.
- As needed, provide calculations on stopped and switched meters including notifying customers.
- Provide training and support on related work systems and processes to co-workers as required.
- Support and participate in the development, marketing, promotion and delivery of Corporate and Area initiatives.
What they're looking for
- Grade 12 or equivalent.
- Keyboard proficiency of 30 w.p.m.
- One (1) year experience in an office and/or customer service environment utilizing computer based software in Microsoft Suite.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
SaskEnergy is seeking a qualified and motivated individual to join our team. The Customer Service Representative I responds to customer inquiries and requests, provides customer account administration regarding billings, receivables and service related requests.
Position Details
Union. This position is permanent part-time and provides a minimum guarantee of 23.34 hours per week and depending on scheduling needs, may be required to work up to 5 days per week. Hours of work may vary, but must be available to work within the hours of 8:00 a.m. – 4:47 p.m. This is an on-site position located in White City.
Tentative Start Date: November 9, 2026.
Core Responsibilities
Customer Interaction
Receive and respond to customer inquiries pertaining to customer service requests such as:
changes of tenancy,
general utility account billing,
switched meters, stopped meters/AMI faulty modules, meter disputes.
AMI related concerns to do with billing and metering issues.
promotion of customer solution programs e.g. My Account, Express Address, Airmiles promos.
Initiate collection notices, make suitable arrangements with customers for payment of outstanding accounts and/or advise customers of disconnect action.
Liaise with internal departments and external agencies regarding requests for information on customer accounts.
Customer Account Administration
Investigate, update and maintain customer accounts, including inputting, verifying and adjusting meter reads, issuing notices, setting accounts on Auto/Budget Billing and arranging appointments for long time no-reads, working numerous different Exceptions To Do types, meter disputes, handling ATCO accounts, First Nation (Bands), Express Address, Collections and E-Care.
Prepare documentation and make arrangements for customer service activities, such as tenancy changes, theft of gas documentation, Meter Dispute communication, Consent to Release, changes in budget billing, forms and letters for Social Services, estates, foreclosures, quit claims and maintenance of landlord accounts.
As needed, provide calculations on stopped and switched meters including notifying customers.
Other
Provide training and support on related work systems and processes to co-workers as required.
Support and participate in the development, marketing, promotion and delivery of Corporate and Area initiatives.
Qualifications
Education
Grade 12 or equivalent.
Keyboard proficiency of 30 w.p.m.
Experience
One (1) year experience in an office and/or customer service environment utilizing computer based software in Microsoft Suite.
Additional Information
Travel, including overnight stays away from bid headquarters is required.
Application Instructions
Please apply online with your cover letter and resume outlining your qualifications.
For more information on this position, please contact Human Resources at 306-777-9091.
Closing Date
September 22, 2026
Hourly Rate Range
$28.95 ($4,403.30) - $31.99 ($4,865.68)
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