Customer Service Specialist
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What you'll do
- Work closely with wholesale and retail customers to determine their needs
- Answer questions about Sherwin-Williams products and recommend the right solutions
- Promptly resolve any customer concerns and ensure maximum client satisfaction
- Stay up-to-date with product features and maintain the high quality and visual standards of the products and store
- Achieve excellent customer service while consistently meeting the store's sales goals
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.
The individual selected for this role will be expected to work at Store #705086, located at: 1179 Merritt Blvd. Dundalk MD 21222
This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits.
Company
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