Fiserv·6 hours ago
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Customer Service - Sr Associate I
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About this role
Exciting opportunity for a Customer Service - Sr Associate I to manage merchant onboarding, account maintenance, and resolve operational issues. Key responsibilities include reviewing account discrepancies and supporting quality checks. Ideal for candidates with 2–4 years’ experience in merchant acquiring or banking operations.
Skills
- merchant onboarding
- account maintenance
- payment processing
- acquiring operations
- exception processing
- issue resolution
- system validation
- crm applications
- workflow tools
- operational platforms
- microsoft excel
- process improvement
- process documentation
- policy compliance
- stakeholder management
- analytical skills
- problem solving
- process knowledge transfer
- written communication
- verbal communication
- task prioritization
- multitasking
Company
Fiserv
Mumbai, India
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