Customer Service Supervisor
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What you'll do
- Provides work direction and supervision to team members and is the first point of contact for assistance with challenging situations
- Monitors the performance of team members and provides coaching to ensure daily and monthly objectives are achieved
- Actively seeks to improve our current dispatch practices
- Reviews and revises metrics and objectives as needed
- Addresses and resolves issues raised by internal and external customers on an ongoing basis
- Conducts new associate training and provides ongoing training
- Writes and delivers annual performance appraisals
- Participates in special projects as assigned
What they're looking for
- 2+ years’ experience in Customer Service and demonstrated success in customer service or equivalent level order entry/order processing experience
Nice to have
- Bachelor’s degree
- Excellent oral and written communication skills
- Ability to work independently in a fast-paced environment
- Ability to multitask and work well under pressure
- Ability to provide guidance and assess the performance of subordinates
- Ability to work different shifts and holidays as required
- Proven ability to resolve problems independently and take appropriate action in a timely manner
- Attention to detail and excellent organizational and time management skills
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Customer Service Supervisor
Fishers, IN
Summary of the Job:
A Customer Service Supervisor provides work direction, training, and support to the Customer Service Agents supporting our field customers. You will ensure the associates have the tools required to provide professional and exceptional quality assistance. This position makes decisions and takes appropriate action regarding personnel and call center issues and activities. You will prepare and administer annual performance appraisals for all team members. This position also requires a high level of working knowledge of the systems and technology for the businesses and programs they support.
Main Responsibilities
Provides work direction and supervision to team members and is the first point of contact for assistance with challenging situations
Monitors the performance of team members and provides coaching to ensure daily and monthly objectives are achieved
Actively seeks to improve our current dispatch practices
Reviews and revises metrics and objectives as needed
Addresses and resolves issues raised by internal and external customers on an ongoing basis
Conducts new associate training and provides ongoing training
Writes and delivers annual performance appraisals
Participates in special projects as assigned
Minimum Qualifications
2+ years’ experience in Customer Service and demonstrated success in customer service or equivalent level order entry/order processing experience
Preferred Qualifications
Bachelor’s degree
Excellent oral and written communication skills
Ability to work independently in a fast-paced environment
Ability to multitask and work well under pressure
Ability to provide guidance and assess the performance of subordinates
Ability to work different shifts and holidays as required
Proven ability to resolve problems independently and take appropriate action in a timely manner
Attention to detail and excellent organizational and time management skills
Proficient in MS Office
About Smart Care
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.
Company
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