Customer Service Supervisor

We are looking for a Customer Service Supervisor to lead and develop a high-performing team, ensuring exceptional customer experiences and operational excellence. Oversee daily operations, resolve complex enquiries, and collaborate with cross-functional teams. Ideal for candidates with strong leadership experience and expertise in customer service operations.

Skills

• customer service operations
• team leadership
• complaint handling
• kpi management
• process improvement
• stakeholder management
• problem solving
• spanish (native level)
• english (professional proficiency)
• microsoft office
• sap
• erp systems
• crm platforms
• reporting tools
• salesforce
• data analysis
• lean principles
• customer experience methodologies
• organizational change management
• continuous improvement projects
• medical devices industry knowledge
• healthcare industry knowledge