Customer Services Advisor
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What you'll do
- To handle customer enquiries (both telephone and internet), supplying potential customers with information about the services offered at the hospital including providing procedure quotations & nurturing the patients pathway.
- To support the Hospital Bookings Teams to ensure that customer requirements/queries are effectively dealt with.
- To introduce new processes to improve customer advise and service, as required
- To support the definition, development, communication and implementation of business development and marketing plans and activities.
- To provide advice and guidance to other team members and the wider hospital
- To develop constructive relationships with both internal and external stakeholders.
- To promote the Nuffield Health brand consistently across all stakeholders, supporting the implementation of national brand values and guidelines.
What they're looking for
- Confidence and empathy to provide excellent customer care
- Great communication skills, both face-to-face and over the phone
- Flexible, motivated and show plenty of initiative
- Basic computer skills, including Word and Excel
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Customer Services Advisor
Hospital Central Site | Customer Services Advisor | Permanent Contract | Full Time |
£25,038.00 per annum
37.5 hours per week
Making a great first impression is really important. That’s why we need the right person to join us and help greet our patients and visitors to the Hospital. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people.
As a Customer Services Advisor at our Hospital Central Site you’ll bring great communication skills, both face-to-face and over the phone. You’re flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel.
As a Customer Services Advisor, you will:
- To handle customer enquiries (both telephone and internet), supplying potential customers with information about the services offered at the hospital including providing procedure quotations & nurturing the patients pathway.
- To support the Hospital Bookings Teams to ensure that customer requirements/queries are effectively dealt with.
- To introduce new processes to improve customer advise and service, as required
- To support the definition, development, communication and implementation of business development and marketing plans and activities.
- To provide advice and guidance to other team members and the wider hospital
- To develop constructive relationships with both internal and external stakeholders.
- To promote the Nuffield Health brand consistently across all stakeholders, supporting the implementation of national brand values and guidelines.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. With everything from a cycle to work scheme, financial wellbeing support and more – at Nuffield Health, we take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
Company
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