Thales·5 days ago
5 days ago
Customer Services Operations Manager- In Service Support
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What you'll do
- Oversee customer service operations
- Lead organisational transitions for In-Service Support at Thales Canada
- Manage multidisciplinary teams
- Ensure regulatory compliance
- Drive process improvements
What they're looking for
- Experience in technical, regulated environments
- Strong stakeholder management skills
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We are looking for a Customer Services Operations Manager to oversee customer service operations and lead organisational transitions for In-Service Support at Thales Canada. This role manages multidisciplinary teams, ensures regulatory compliance, and drives process improvements. Ideal for experienced leaders in technical, regulated environments with strong stakeholder management skills.
Skills
- customer service management
- operational leadership
- regulatory compliance
- process standardization
- change management
- kpi tracking
- budget management
- performance management
- stakeholder management
- process improvement
- service performance reporting
- resource allocation
- service transformation
- organizational transition planning
- integrated service tools
- digital transformation
- security clearance (nato secret)
- export control compliance
- controlled goods compliance
- itar compliance
- ear compliance
- team development
- coaching and mentoring
- ms excel (pivot tables, charts, power query)
- primavera
Company
Thales
Ottawa, Canada
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