Masco·1 day ago
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Customer Solutions Representative
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What you'll do
- Deliver exceptional service to MHPI Consumer customers across phone, chat, and email channels.
- Handle inbound enquiries.
- Resolve product and service issues.
- Act as the initial point of contact.
What they're looking for
- 2–4 years’ experience in customer service or contact centre environments.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Exciting opportunity for a Customer Solutions Representative to deliver exceptional service to MHPI Consumer customers across phone, chat, and email channels. Handle inbound enquiries, resolve product and service issues, and act as the initial point of contact. Ideal for candidates with 2–4 years’ experience in customer service or contact centre environments.
Skills
- customer service
- contact center operations
- crm
- order management
- warranty administration
- ms office
- problem solving
- de-escalation
- jde
- remote collaboration
- virtual team communication
- product knowledge
- compliance management
- performance management reporting
- order book review
- training delivery
Company
Masco
Pune, India
Company facts come from this company's own listings. We only show what the postings themselves carry.