Customer Success Advocate
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About this role
Company Description
Zod Security, a leader in the security industry, has a job opening available for a Customer Success Advocate based in Dbayeh, Lebanon. The successful candidate will be part of the sales force team.
Company Overview
Established more than 45 years ago, Zod Security is an award-winning pioneer in the field of security and safety equipment in Lebanon. Today, it is an established industry leader, recognized for its reliability and expertise. It is the exclusive representative for more than 30 reputed international companies.
Products: Intruder Protection, Counter-Terrorism, Fire Fighting, Access Control, Public Safety, Safes and Vaults, Locks and Doors, Gates Automation, Lightning and Surge Protection and Solar Energy Systems.
Job Description
The Customer Success Advocate will work on strengthening client relationships in order to improve client retention and sales growth.
Responsibilities
- Works one-on-one with clients
- Identifies and assess customers’ needs
- Handles customer feedback and provides appropriate solutions / alternatives
- Builds sustainable relationships and trust with customers
- Meets customer service team sales targets
- Keeps records of customer interactions and file documents
- Coordinates with the administration and the after-sales department
Qualifications
- Degree: Bachelor Degree
- Personal Skills: Good communication, high common sense
- Computer Skills: Microsoft Office, IMS
- Languages: Arabic & English are a must; French is a plus
Company
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