Customer Success Executive
Full-timeEntry · 0-3 yearsH1B likely
About this role
About Zippee:
- Zippee is building India's leading Quick Commerce Logistics network for consumer brands.
- Brands connect their online stores to Zippee and unlock 30-minute, same-day, and next-day delivery through our nationwide dark store network.
- We're backed by leading founders and investors including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (EaseMyTrip).
Key Responsibilities:
- We're looking for a passionate Customer Success Executive to onboard and support India's leading marketplaces and D2C brands on Zippee, Gurgaon.
- Manage Brand onboarding and build strong brand relationships.
- Coordinate end-to-end dark store setup and launch across different cities.
- Travel extensively for site visits, store launches, and operational support.
- Work closely with Operations, Tech, Procurement, and other teams to ensure smooth execution.
- Resolve brand queries and ensure a seamless customer experience.
- Track project progress, maintain reports, and ensure timely completion of tasks.
Requirements:
- Bachelor's degree in any discipline.
- 0–3 years of experience in Customer Success, Operations, Project Coordination, or Client Servicing.
- Excellent communication and stakeholder management skills.
- Proficiency in MS Excel/Google Sheets.
- Comfortable with frequent travel across India.
- Ability to work in a fast-paced startup environment.