Customer Success Executive (Mentoring Programs)

Role: Customer Success Executive (Mentoring Programs) 

We’re looking for a dynamic Customer Success Executive to manage and deliver impactful career development and alumni-led programs for Vaave’s partner institutes. This role involves end-to-end ownership of program execution and customer relationships, working closely with institutes, alumni leaders, and participants to drive strong engagement, satisfaction, and long-term value. 

Objectives of the Role

● Act as the primary point of contact for all guidance and career-related initiatives across partnered institutes

● Understand institute requirements and align them to the most relevant formats, such as 1:1 guidance or webinars

● Coordinate with alumni leaders and institute stakeholders to enable successful program delivery

● Track outcomes, engagement levels, and success metrics across programs

● Ensure consistent value realization to support long-term partnerships and renewals 

Your Tasks 

● Own end-to-end execution of guidance programs, including planning, scheduling, onboarding, communication, tracking.

● Coordinate with alumni leaders and institute stakeholders to design and deliver webinars aligned with institutional needs.

● Conduct regular check-ins with institutes to review progress, engagement, outcomes, and address concerns proactively.

● Monitor participation, feedback, and program effectiveness, while driving higher adoption

● Maintain execution trackers, documentation, and consolidated insights to continuously improve program delivery

Required Skills and Experience 

1+ years of experience in Customer Success, Program Management, Account Management & exposure to managing initiatives

● Ability to manage multiple programs and accounts simultaneously

● Customer-first mindset with a proactive, solution-oriented approach ● Comfort working in a fast-paced.