Customer Success Internship

At Commify, we're not just a company, we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're the force behind over 5 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys.

Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we've fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You'll join a vibrant team where your diverse experience makes a daily global impact.

We need talented people to grow a global company where everyone feels proud to belong, have a purpose and do their best to directly shape the digital future.

About The Role:

Our Netherlands hub Spryng are on the lookout for a Customer Success Intern. Someone who’s looking to gain hands-on experience in an international company where customers come first, motivated to make a real impact in customer support and Marketing, not afraid to make mistakes (because that’s how you learn!), tech-savvy or interested in learning the ropes, ready to bring positive energy to our passionate CEX team and be part of a team that takes Customer Support & Experience to the next level.

If you’re eager to grow, contribute, and help us keep our amazing customer experience scores high, we’d love to have you on board!

Key Requirements:

• You are a student and enrolled at Dutch learning institution and have a valid work authorization for the EU
• You have good English skills, additional languages are a plus (French, Dutch) but not a must.
• You are proactive and willing to work independently in a fast paced environment.
• You have a solution-oriented attitude and provide a high level of service.
• You have interest in the client-facing and technical aspects of customer experience.
• You are a creative writer and have an eye for detail.

What Will You Be Doing?
Interns at Spryng are integral team members, not just coffee makers or copy makers.

• Gain hands-on experience in Customer experience, Technical support and Product Management.
• Handling responsibilities that span from 1st to 3rd line support; including onboarding new customers, whitelistings, mapping of issues and thinking about new features for the Spryng platform.
• Learn how to work together with Sales and Marketing departments to optimise our platform and service.
• Engage with (potential) customers through calls and emails, addressing their needs and inquiries.
• Provide support to customers via chat, telephone, and email.
• You analyse opportunities to rank better in search engines such as Google. You then write the content yourself that will actually ensure that we will appear higher in search results
• Thinking along with making creative content with different purposes. Think of content that makes it easier for the sales team to bring in new customers and for the client success team to be bombarded less often with (unnecessary) questions. 

• Participate actively in meetings, training, and brainstorming sessions.
  

Why Spryng & What We Offer:

We offer you a dynamic internship in a young, tight-knit organisation in the heart of Amsterdam. Enjoy a friendly work atmosphere with daily lunches and regular pre-weekend drinks.

You'll receive a competitive internship compensation, and have the chance to actively contribute to the team. Recognising that internships can be challenging, we also offer free access to online mental health platforms and mindfulness apps like OpenUp, or Calm to support you on every step of your journey, and even a MacBook to work on too, with free lunch everyday.

Many of our interns choose to stay with Spryng during or after their studies so we can’t wait to hear from you!