Customer Success Manager
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What you'll do
- Own the full customer lifecycle for an enterprise book of business from deal close through renewal and expansion
- Manage net and gross retention, adoption depth, and expansion revenue
- Lead customer onboarding processes
- Drive product adoption within complex regulatory workflows
- Identify and mitigate churn risk
- Build business cases for account expansion
What they're looking for
- Experience owning the full customer lifecycle from deal close through renewal and expansion
- Proven track record of managing an enterprise book of business
- Ability to carry and hit revenue targets including net and gross retention and expansion revenue
- Experience driving product adoption within complex workflows
- Ability to work fully in-person in San Francisco, 5 days a week
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About Collate
Collate is an AI document generation platform for life sciences. We automate paperwork with AI, helping our customers get life-saving innovations to patients years faster. Collate is an end-to-end solution, powering every step of drug, diagnostic, and medical device development—from concept to market.
Our CEO Surbhi Sarna is a former General Partner at Y Combinator. Surbhi founded nVision Medical, which developed a new method to detect ovarian cancer and was acquired by Boston Scientific. Our CTO Nate Smith is a former Visiting Partner at Y Combinator and founder of Lever. Our AI researchers, engineers, and designers have worked at Google, Nvidia, Meta, Netflix, Amazon, AirBnB, Hippocratic AI, and Grail, and 40% of our team are former founders.
We're an elite team, with $125M in funding from top investors (Redpoint, First Round Capital, CRV, Conviction, Y Combinator) and leaders in healthcare and AI. This is a rare chance to join an early-stage company with world-changing potential, experienced founders, and resources to execute at scale.
About the Role
We're hiring a Customer Success Manager to own the full lifecycle for our enterprise book from the moment a deal closes through renewal and expansion. You'll carry a number: net and gross retention, adoption depth, and expansion revenue across your accounts, and you'll be evaluated on hitting it. You'll own onboarding, drive product adoption inside complex regulatory workflows, spot risk before it becomes churn, and build the case for expansion when accounts are healthy. Collate is a fully in-person company based in San Francisco, 5x week.
Company
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